Hi Lawrence,
I must just take a few minutes to thank you for coming to our home yesterday and with such professionalism you have made my wife and I understand your product. It has been a very long time since I have spent money, keeping the current economic challenges in mind, feeling that I am doing the right thing.
You obviously live your job and take customer service and respect vey seriously, and we both appreciated that. Your presentation about your product and getting me to try and cut those “fly’s” as you call them, convinced me that i am presented with a product that is well worth it. At that stage, as I think you knew, I was still concerned with how much this venture was going to cost me.
You presented us with a quote that was really exceptable on top of the fantastic presentation. Let alone the guarantees.
I never thought that I would spend R17000 with such ease feeling so great about it.
From my whole family.
Thanks alot Lawrence.
Ezra
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Hi Kenneth
The service I received from Kenneth was excellent he is friendly and professional .
Regards
Thobile Magudulela (Leondale)
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The Managing Director
PO Box 11268
Randhart
1457
Dear Sir
Thank you for reacting so promptly to my letter. The two young men who arrived at 09:30, Eben Thessner and Enock Buthelezi, immediately understood my concern. Eben explained why there had to be the play there is on the door. Once he had shown me why two struts could not be removed and also why the middle slam lock is the best for my doorway I felt much happier. There is a logical reason for it and I could not see it for myself.
He also showed me how to close the door quickly and easily. It made such sense once he had shown me where to stand so that I could use the right amount of force to close the door quietly and effectively.
He touched up the scratches for me and now I am happy.
Thank you so much. Now I can justifiably recommend your doors to anyone knowing that your service is prompt and that you do care about your customer.
Yours sincerely
Miss A. Cunningham
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The Manager,
Maxidor (Pty) Ltd
PO Box 814
EPPINDUST
7475
Dear Sir,
We have recently had a Maxidor V12A security gate fitted in our house.
We received two other quotes from your competitors but the attention to detail, the time spent on explanation and professional approach of your consultant RAJESH SHARMA were instrumental in our choosing Maxidor.
Your fitter, IAN, and his assistant were similarly professional, fitting the gate with the minimum of fuss and leaving everything spotless on departure.
Congratulations to your Maxidor team, and thank you.
Yours Faithful
D. H. UNDERSON
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TO: MAXIDOR
FOR THE ATTENTION OF MR JACQUES PRETORIUS
1ST AUGUST 2008
My husband and I are writing this letter to thank you for your excellent service in installing your Maxidor product into our house.
Your Sales Consultant, Mr Henry McDuling is a man of great integrity. He was extremely helpful and kind. He is a great asset to your company. Nothing was too much trouble for him in explaining your product and how it works. We thank him.
We would also like to compliment your installer, Attie. Unfortunately we do not know his surname, but he was excellent and did a wonderful job. We also thank him.
We will be calling on Mr McDuling in the near future to install a further nine small burglar bars in our house and I hope that Attie will be the installer.
Thank you,
Yours sincerely,
Bill Astbury and Elke Astbury
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A note to the Managing Director
Just a quick note to applaud your company on the tremendous service I received from your sales consultant Garth who came to see me yesterday. After I had seen consultants from two other companies, I must say that the professionalism, courtesy and knowledge shown by Garth was a breath of fresh air and stood head and shoulders above the service of the other two.
As a business owner myself with a sales team on the road, I would hope that my guys have the same impact on their potential clients as Garth had on me.
Sincerely
Tim Lombard
Publisher and MD
The Ridge Magazine
The Crest Magazine
The Durban Magazine
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